Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving highly complex electric and gas water heater equipment issues on a minimum of three product lines, Documenting call, installation, an

Material Handlers will move water heater products and/or parts through the facility or in the Distribution Center to meet customer demands. More than 1 year of forklift, tow motor, or clamp truck experience preferred Must be able to learn Warehouse Management System (bar code scanning) Maintain a high level of inventory accuracy Must read, understand, and comply with spec

Perform all transactions necessary to ship the product perpetually and verify the accuracy of the shipment including attaining strong SAP knowledge, Transportation knowledge, frequent communication with Carriers, and communication with customers via in person, emails, and reports. Ensure that the DOT bill of lading has been generated correctly, contains the correct inform

Plans and schedules workow for each department and issues necessary paperwork Prepares daily sub assembly schedules in support of assembly production Communicates schedule changes and impact of changes to appropriate manufacturing personnel Confers with department supervisors to determine status of assigned projects Expedites operations that delay schedules and alters sch

Facilitate the sale of water treatment systems Key contributor to marketing and growth initiatives. Coordinate the installation and service of residential water treatment solutions Responsible for diagnosing customers water conditions and recommending proper treatment solutions for the family's needs and wants Provide quality checks to ensure customer satisfaction and com

Responsible for engineering assignments requiring a broad knowledge of an engineering specialty. Assists with development of control specifications. Supports engineering functions for a product or a product family from design through production. Testing control systems. Experimenting with new control systems and supporting components. Documenting testing and generating re

Coordinate with project engineers on new product layout utilizing good verbal and organizational skills with minimal supervision. Assist in build up of prototypes during pre pilot stage of project, making necessary corrections to design. Support manufacturing during initial production runs. Create full assemblies for fit up and alignment of parts. Checks models, drawings,

Support A.O. Smith SQL servers and databases. Perform advanced troubleshooting as required Expert level knowledge of MS SQL Server Serve as an escalation point for resolving SQL issues either with performance or operation Support and monitor the enterprise SQL environment, resolve issues, and identify improvements Perform proactive system monitoring Develop and maintain s

Troubleshoot and repair injection molding equipment Perform preventive and predictive maintenance procedures for molding and auxiliary equipment Maintain auxiliary equipment including mold temperature controllers, material dryers, compressors, conveyors and material loaders Maintain building safety and appearance including painting, utilities and ventilation Maintain buil

Will perform Material Handler functions as needed in accordance with required work instructions, such as forklift license and use of Warehouse scanners. Will be required to learn all duties in the Warehouse including receiving product from the trailers, and pulling shipments. Must be able to perform system transactions. Must make accurate and precise transactions. Must be

Will perform Material Handler functions as needed in accordance with required work instructions, such as forklift license and use of Warehouse scanners. Required to learn all duties in the Warehouse including receiving product from the trailers, and pulling shipments. Able to perform system transactions. Must be flexible and willing to work in different areas and on diffe

Sensors Design work with senior research engineers to scope, develop and build low complexity custom test setups for sensors research projects; may include PCB design, programming, hands on hardware build. Lab Experiments under the guidance of senior engineers, perform sensors oriented laboratory experiments; may include microbiological and chemical analysis. Data Analysi

Sensors Design work with senior research engineers to scope, develop and build low complexity custom test setups for sensors research projects; may include PCB design, programming, hands on hardware build. Lab Experiments under the guidance of senior engineers, perform sensors oriented laboratory experiments; may include microbiological and chemical analysis. Data Analysi

Assist in the development of alternative materials for water heaters and water treatment and air purification systems. Run and analyze experiments to test materials and processes. Metallographic preparation and analysis of various metals. Mechanical testing and analysis of materials. Assist/conduct failure analyses of product components. Assist in the development of new j

Assist in the development of water filtration system for water treatment. Read test request and communicate with other lab staff and engineers to setup tests. Preparing challenge water with organic and inorganics contaminants for filtration systems. Following test request to operate tests. Effectively communicate on test status. Water sample preparation and analysis of va